Customer Support

SportSyncRadio comes with a 30 day money back guarantee and a 90 day parts and labor warranty from Scanner Master. Please save your original receipt of purchase and include a copy with any warranty repair request. The warranty covers any and all defects but does not cover user-caused damage such as drops, liquid spills and the like. Send e-mail to Scanner Master requesting a warranty repair authorization request before sending back your radio.

Tech Notes and Frequently Asked Questions

WARRANTY- SportSyncRadio comes with a 30 day money back guarantee and a 90 day parts and labor warranty from Scanner Master. Please save your original receipt of purchase and include a copy with any warranty repair request. The warranty covers any and all defects but does not cover user-caused damage such as drops, liquid spills and the like. Send e-mail to Scanner Master requesting a warranty repair authorization request before sending back your radio.

RADIO RECEPTION - Radio reception can vary location by location. If you are having problems receiving a station try aiming the radio in different directions on the AM band and extending the telescoping antenna for FM band reception. Other things to try:

a. Make sure the switch on the right side is in the down position and set to the internal antenna.
b. Move radio away from a room with florescent lights, computers or other devices that might affect reception.
c. For FM stations try extending and raising the telescoping antenna
d. For AM stations try swiveling the radio as the internal ferrite loop antenna is directional.
e. For shortwave stations try all of the above. The radio is designed primarily for the strongest shortwave stations.

DELAY LENGTHS - If you are unsure whether the delay for the sporting events you are watching is greater than 16 seconds (the difference in time between what you hear on a regular radio and what you are watching on TV) please view a game before ordering Sportsync and time the difference. The delays may vary slightly game to game but if the delay is under 16 seconds then in all likelihood it will remain so.

Note that at times national broadcasts will delay much longer than local broadcasts. So a delay on a local game may be 5 seconds for example and 14 seconds for the national TV broadcast. Satellite TV delays are typically longer than cable or over-the-air TV broadcasts delays. Sometimes even greater than 16 seconds. The delays do vary from one sport to another.

If the delay is longer than 16 seconds typically for the sport you're interested in, there is unfortunately nothing that SportSync can do to extend the amount of delay that the radio provides. Delays longer than 16 seconds are rare. In very rare cases the radio broadcast will run behind the TV. This is due to excessive time delays built in to the radio broadcast that SportSync has no control over. The best answer in these cases is to delay the TV signal by using a DVR tuner box. By combining a DVR tuner with a Sportsync you can zero in to exactly sync in almost all cases.

DELAYED AUDIO QUALITY - By delaying the audio the radio is converting it from analog to digital, compressing it and storing it in memory in a chip in the radio. When it's played out it has to convert the digital bits back to analog voice and the system trims off the high frequencies in the voice to make this all work and fit in memory. Therefore the delayed audio is slightly muted.

RADIO NOT POWERING UP – Make sure you have new D-cell batteries of the same brand installed in the correct way in the battery holder. Also you may want to try our optional AC adapter.


SportSyncRadio was developed by Scanner Master Corp.

Scanner Master Corp.
260 Hopping Brook Road
Holliston, MA 01746
ScannerMaster.com
1-800-722-6637

For customer support questions, send an e-mail to support@scannermaster.com

SportSync SR-303 Owner’s Manual